jy99 Responsible Gaming — Your safety is our priority
jy99 believes online gaming should be fun, not stressful. We help you build safe and healthy gaming habits.
Safe Gaming
jy99 is always here to protect you
What is responsible gaming and why does it matter?
Online gaming is an entertainment activity that, when enjoyed properly, can make your leisure time more enjoyable. However, like any form of entertainment, it needs to be kept within limits. Responsible gaming means maintaining full control over your time, money, and mental state.
On the jy99 platform, we are committed to creating an environment where every player can make decisions according to their own preferences and can easily get help when needed. Our goal is to provide entertainment — not harm.
Gaming should never be considered a source of income. It is purely a form of entertainment. So when you play at jy99, only spend money that you can afford to lose.
Warning signs
- Spending more than your set budget
- Continuing to play to try to recover lost money
- Spending family or work time on gaming
- Lying or hiding about gaming
- Being unable to stop gaming
- Playing to relieve anxiety or stress
- Using money meant for essential expenses on gaming
jy99 Safety Tools
jy99 provides several effective tools to keep your gaming experience safe and enjoyable. Using these tools, you can stay in control of your gaming.
Deposit Limits
Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. A waiting period applies before any limit can be increased.
Time Limits
Decide in advance how many hours you will play in a session. You will be automatically notified when the set time is up. This keeps you aware of how much time you are spending.
Self-Exclusion
If you feel you need a break from gaming, activate self-exclusion. Take a break ranging from 7 days to a longer period. During this time your account will be completely inactive.
Gaming History Review
View a detailed history of all your transactions and gaming activity at any time. This information is very helpful for understanding your spending patterns.
24/7 Support
Our support team is by your side any time of day or night. Reach us directly via live chat or email — assistance is available in both Bengali and English.
Reality Check
You will be reminded at set intervals how long you have been playing. This feature helps you keep track of time and make informed decisions.
For ages 21 and above only
jy99 is an adult entertainment platform. We are firmly committed to preventing underage gaming. Age is verified at registration and identity documents may be requested in any case of doubt. If there are minors in your household, use device locks or parental controls.
How to set limits?
Log in to your account
Log in to your account at jy99 and go to profile settings.
Open the "Responsible Gaming" section
Find the "Responsible Gaming" option in the settings menu.
Choose the limit you prefer
Select whichever you need from deposit limits, time limits, or self-exclusion.
Save
Confirm your choice. Deposit limits and time limits take effect immediately.
Contact us if you need help
If you have any issues, contact our 24/7 support team — we are always ready.
Tips for healthy gaming habits
- Set a fixed budget before you start gaming and stick to it.
- Never play with borrowed money or someone else's money.
- Do not play more to recover money you have lost — this increases the risk of further losses.
- Take regular breaks and spend time with family and friends.
- Avoid gaming when you are angry, depressed, or under stress.
- See gaming as entertainment, not as a way to earn money.
- If you feel you need help, contact our support team without delay.
Self-Exclusion — take a break, stay well
Self-exclusion is a protection tool that lets you close your own account for a set period of time. If you feel gaming is having a negative impact on your life, use this option.
When you activate self-exclusion at jy99, you will not be able to log in during that period and you will not receive any promotional emails. Your account cannot be reactivated until the exclusion period ends. Once it ends, a confirmation process must be completed before playing again to make sure you are ready.
You can also activate self-exclusion by contacting our support team directly. Our team fully respects your decision and is ready to assist you through the process.
Need help?
For any gaming-related concern — whether you want to take a break, set a limit, or have a worry — let us know.
About deposits and withdrawals
Deposit limit rules
The minimum deposit at jy99 is ৳100 (by any method). We encourage you never to deposit more than your set budget. You can set a daily, weekly, or monthly deposit limit whenever you choose.
jy99 processes fast and secure payments via bKash, Nagad, and Rocket. The minimum withdrawal is ৳800 and is generally completed within 1 hour.
Tips for safe transactions
- Check your account balance after every transaction.
- If you notice any unusual transaction, inform support immediately.
- Never share your account password with anyone.
- Always use mobile banking registered in your own name.
- Calculate your total spending each month and make sure it is within your budget.
Enjoy jy99's gaming world safely
Use our safety tools, set limits, and play responsibly. If you have any questions, check the FAQ or contact support.