jy99's Privacy Policy
Protecting your personal information is our top priority. In this policy, we clearly explain what information jy99 collects, how it is used, and how it is kept secure.
1. Introduction & Scope
jy99 ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use the jy99 website (https://jy99.bar) and all related services, how that information is used, with whom it is shared, and how it is kept secure.
By using our platform or registering an account, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services. We may update this Policy from time to time. If any changes are made, we will notify you through the platform or at your registered email address.
This Policy applies only to individuals aged 21 or older. If we become aware that information has been collected from a minor, it will be deleted immediately.
2. Information We Collect
Information You Provide Directly
When you register with jy99 or contact us, the following information may be collected:
- Full name and date of birth (for age verification)
- Email address
- Mobile number
- Banking and payment details (bKash, Nagad, Rocket account numbers)
- A copy of your national ID card or passport for identity verification
- Transaction history
- Records of communication with our support team
Automatically Collected Information
When you use our platform, the following information may be collected automatically through technical means:
- IP address and device type
- Browser version and operating system
- Cookies and session data
- Browsing behavior and navigation logs on the platform
- Game play history and session duration
- Referral source (where you came from before visiting our site)
- Unique device identifier
3. Purpose of Use
jy99 uses your information only for specific, legitimate, and necessary purposes. We never use your information unnecessarily or sell it to third parties.
Identity Verification & Security
Account verification, age confirmation, and fraud prevention.
Transaction Processing
Processing deposits and withdrawals via bKash, Nagad, and Rocket.
Customer Support
Providing 24/7 assistance via live chat and email, and resolving complaints.
Service Improvement
Analyzing platform performance and improving the gaming experience.
Ensuring Responsible Gaming
Monitoring playing behavior to identify problematic patterns and provide support.
Legitimate Communication
Sending relevant offers and important updates based on your consent.
4. Cookies & Tracking Technologies
The jy99 website uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device.
Types of Cookies and Their Purpose
- Essential Cookies: Required to maintain login sessions, ensure security, and keep the platform's core functionality running. These cannot be disabled.
- Functional Cookies: Used to remember your preferred language, theme, and platform settings.
- Analytics Cookies: Used to understand which pages are visited most and where improvements are needed.
You can control or reject non-essential cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
5. Information Sharing & Disclosure
jy99 never sells your personal information to third parties. However, information may be shared in the following specific circumstances:
Service Provider Partners
We work with trusted third-party providers for payment processing (bKash, Nagad, Rocket), technical infrastructure, fraud prevention, and security analysis. These providers are given access only to the information they need and are bound by strict confidentiality agreements.
Game Content Providers
Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Microgaming, and other game providers may access limited technical data to ensure the fairness and accuracy of their games.
Legal Obligations
Information may be disclosed to comply with applicable laws of Bangladesh or judicial orders, or where necessary to protect our rights or those of our users.
Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant party. We will notify you in advance in such circumstances.
6. Data Security Measures
jy99 follows industry-standard technologies and processes to protect your information. Our security measures include:
- SSL/TLS Encryption: All data transferred between the platform and your device is protected by SSL encryption.
- Secure Data Storage: Sensitive information is stored in encrypted form on secure servers.
- Access Controls: Only authorized personnel can access specific information on a need-to-know basis.
- Regular Security Audits: Our systems undergo regular security assessments.
- Two-Factor Authentication: An additional layer of security is provided for account access.
- Fraud Monitoring: Suspicious transactions and access patterns are detected automatically.
However, no transmission of information over the internet or digital storage is completely 100% secure. While we strive to ensure the highest level of protection, we cannot guarantee absolute security. It is your responsibility to keep your password and account information confidential.
7. Data Retention Period
jy99 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to comply with applicable law.
- Account Information: For the full duration of an active account, and after account closure for the period required by applicable legal obligations.
- Transaction Records: For the period required to meet financial regulatory obligations.
- Support Communications: For a reasonable period to confirm issue resolution and improve service quality.
- Cookies & Session Data: According to each cookie's duration and purpose, generally deleted automatically at the end of a session or after a set period.
Once the need for retention has ended, we securely delete or anonymize information so that no one's identity can be recovered.
8. Your Rights
jy99 believes you should have full control over your own information. To that end, we provide you with the following rights:
Right of Access
You may request to know what information we hold about you.
Right to Rectification
You may request that incorrect or incomplete information be corrected.
Right to Erasure
You may request deletion of information that is not subject to legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be limited.
Right to Data Portability
You may request your information in a structured format.
Right to Object
You may object to the use of your information for marketing or specific purposes.
To exercise these rights or make any request regarding your information, contact us at [email protected]. We will respond to your request as promptly as possible.
9. Protection of Minors
jy99 strictly provides services only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.
We request the necessary information to verify age at the time of registration. If we learn that a minor has opened an account using false information, that account will be closed immediately and all associated information will be deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
10. Policy Changes & Updates
jy99 may review and update this Privacy Policy from time to time. This Policy may be revised in light of legal changes, service changes, or new technologies.
If any significant changes are made, we will:
- Post a notice on the platform's main page;
- Notify you at your registered email address;
- Clearly state the "Last Updated" date at the top of the revised policy.
Continued use of the platform after changes are made will be considered your acceptance of the updated Policy. If you disagree with the changes, you may request that your account be closed.
11. Contact Us
Have questions about data protection?
Contact us about this Privacy Policy or any matter relating to your personal information. Our support team is available 24/7 in Bengali and English.
Or get instant help through live chat